N 44°56′Engagements · 03

Three ways to work together.

Each engagement has a fixed shape, a written scope, and an end. We don’t do retainers we can’t justify or contracts we can’t scope. The Audit is the right starting point for almost every client.

N° 01

AI Readiness Audit

· Fixed scope
· Fixed fee
· Written deliverables

Before any vendor selection, before any pilot. We tell you whether voice AI fits your operation, where it fits, and where it will fail.

Deliverables
  • Call taxonomy & volume analysis
  • Top 3-5 use case ranking with risk register
  • Vendor landscape brief, scoped to your operation
  • Go / no-go recommendation, in writing
  • One readout to your leadership team
Duration
Two weeks
Format
Fixed scope, fixed fee
Deliverable
Written report and executive readout
Investment
Available on request
Right forOperations or CX leaders with executive sponsorship for voice AI and a vendor decision in the next 6 months. The right place to start if you have not committed yet.
N° 02

Voice AI Pilot Sprint

· Eval-driven
· Vendor-neutral
· Shadow mode first

Eval suite, vendor selection, working pilot in shadow mode. The phase where most rollouts begin to drift, executed as a controlled experiment.

Deliverables
  • Eval suite specification & harness
  • Quantitative vendor evaluation report
  • Working shadow-mode pilot, instrumented
  • Gating criteria for supervised & production stages
  • Integration architecture & runbook v1
Duration
Six to eight weeks
Format
Fixed scope, milestone-based
Deliverable
Working pilot, eval suite, gating criteria
Investment
Available on request
Right forTeams that have selected (or are about to select) a vendor and need a structured pilot that produces evidence, not impressions. The audit is the prerequisite.
N° 03

Implementation Partnership

· Embedded delivery
· Production-grade
· Capability transfer

We embed. We take voice AI from successful pilot to production rollout across your agent population, with the monitoring and incident infrastructure that production requires.

Deliverables
  • Full pilot-to-production execution
  • Monitoring, alerting, drift detection
  • Incident response runbooks & on-call structure
  • Team training & capability transfer
  • Quarterly review cadence stood up
Duration
Three to six months
Format
Embedded, milestone-based
Deliverable
Production rollout, monitoring, runbooks
Investment
Available on request
Right forContact centers committed to voice AI in production who need senior delivery muscle alongside their internal team. Typically follows a Pilot Sprint.
N 44°56′Also available, by inquiry

Fractional AI Leadership

A senior AI presence for companies between full-time hires. Vendor management, eval review, roadmap calibration, the calls you need a CTO-level voice on. Half to one day per week, renewed quarterly. We work with a small number of clients in this mode and onboard by referral or after a prior engagement.

N 44°56′ · W 93°05′How we work

We don’t sell voice AI platforms. We don’t take vendor referral fees. Our work centers on voice AI in production for mid-market contact centers. We take the occasional adjacent engagement when it fits, and we’ll tell you directly if it doesn’t.

N 44°56′ Next Step

Move from demo to production.

Two-week AI Readiness Audit. Fixed scope, fixed fee, written deliverables your team owns.

Read the Method →