Voice AI fails in production for predictable reasons. We built a method that surfaces those reasons before they cost you a rollout. Five phases. Each one with defined deliverables, each producing artifacts your team owns after we leave.
Vendors define success as "the call completed." Operations defines success as "the customer didn’t escalate, didn’t churn, and didn’t tie up a human agent for cleanup."
Before any technology decision, we calibrate on what "working" actually means for your contact center. Most failed voice AI rollouts can be traced back to the absence of this phase.
In Calibration, we run structured interviews with operations, IT, compliance, and CX leadership. We map your current call taxonomy: what calls happen, how often, how they resolve, what they cost. We identify the 3-5 call types where voice AI has the highest probability of success and the lowest probability of catastrophic failure.
We don’t sell voice AI platforms. We don’t take vendor referral fees. Our work centers on voice AI in production for mid-market contact centers. We take the occasional adjacent engagement when it fits, and we’ll tell you directly if it doesn’t.
Two-week AI Readiness Audit. Fixed scope, fixed fee, written deliverables your team owns.
Read the Method →